Q: What is your Return Policy?
A:Your satisfaction is our number one priority! While we do not accept returns on items, we do offer a onetime exchange on an item for a different size. This is only applicable in the same style and color as long as the stock is available. An email must be sent to firstname.lastname@example.org within 48 hours of receiving the dress with an exchange request. The customer is responsible for all return shipping fees. All other items, including sale and international purchases, are FINAL SALES.
Q: What types of payment do you accept?
A: On our website, we accept Visa, MasterCard, American Express, Discover, and PayPal. In our store we also accept Cash and Debit.
Q: When should I start shopping for my prom dress?
Q: What are your store hours?
Q: How long does it take to receive the product I order?
Q: How can I check the status of my order?
Q: What if my dress is not available?
Q: Why are there pictures of dresses that are not available immediately?
Q: How do I find what size I should order?
Q: According to the size chart, I am a different size than I am used to wearing. Why is that?
Q: What is an event date?
Q: Do you rent dresses?
Q: How do I check the availability and delivery time?
Q: What are the lengths of your dresses?
Q: Why do I have to pay Illinois Sales Tax?
Q: How can I see a dress in another color?
Q: Do your dresses come with shawls?
Q: Can I place my order with a customer service representative?
Q: Can I edit my order after it has been confirmed?
Q: Do you offer layaway?